Hibi Incense Matches - Box of 8

Hibi emerged from a collaboration between two traditional Japanese industries in 2011, the Kobe Match Corporation, established in Himeji in 1929, and the Daihatsu Corporation, a manufacturer of incense founded in Sakai in 1936. Kobe Match Corporation, which once held a 75% share of Japan's total match production, sought to preserve the tradition of match production, while the Daihatsu Corporation, after relocating to Awaji Island, became a significant player in the incense industry. The collaborative efforts of these companies led to a unique product that combined the functionality of a match with the aromatic qualities of incense. The company name "hibi," meaning "day to day" in Japanese, reflects their aspiration for customers to incorporate the enjoyment of their fragrances into their everyday lives.

We ship using USPS and UPS, depending on the destination. All shipments include tracking and up to $200 of insurance.

Complimentary Shipping (Domestic Only):

• USPS Ground Advantage: Complimentary on orders over $100.00.
• USPS Priority Mail: Complimentary on orders over $200.00.

Shipping Times:

• Most items ship within two business days (Monday to Friday, excluding holidays).
• Orders placed by 12 PM Pacific Time often ship the same day.
• We aim to ship on Saturdays whenever possible, but this service is not guaranteed.

Additional Notes: 

• Posters and artwork may ship separately from other items but will be dispatched simultaneously.
• Photographs will ship within two weeks.
• Due to the rise in package theft, we strongly recommend having packages delivered to secure locations or ensuring someone is available to receive them. Gladfellow advises against leaving packages unattended for extended periods. While we offer insurance on your shipments, once a package is marked “delivered,” insurance no longer covers theft or loss.

Shipping Costs:

Shipping costs are non-refundable and are automatically calculated at checkout. Rates vary based on factors such as location, weight, dimensions, and shipping method. We offer various shipping options tailored to your needs for speed and affordability, and we do not profit from shipping—you are charged only what the carrier charges us.

Service Upgrades:

• Depending on shipping rates and logistics, your package may be upgraded to a faster or higher-tier service at no additional cost to you.
• For larger orders, we may include signature confirmation free of charge to deter theft and ensure secure delivery.

International Orders:

• For international orders, customs duties, taxes, and fees may apply. These are determined by your country and are the responsibility of the recipient.

For our full shipping policy, please see shipping policies.

Returns are accepted within 30 days of receipt of your order, provided the merchandise is in its original, unused condition and includes the original packaging. Unfortunately, returns received after the 30-day period will not be accepted.*

Exceptions:

• Lighters: We cannot accept returns for lighters that have been filled with fluid.
• Brass/Copper Products: Items that have had their vacuum seal opened or have been handled and exposed to oxidation are considered used and are not eligible for return.

If the return is due to our shipping error or a defective product, we will refund the non-expedited shipping costs of the return. Otherwise, return shipping costs are non-refundable.

For our full return policy, please see return policies.